purelysphere Terms of Service

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Welcome to purelysphere. These Terms of Service ("Terms") set out the rules that apply when you visit or use purelysphere's website, mobile platform, products, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by purelysphere, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent activity or submit orders that are false or unauthorized;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell purelysphere products for commercial gain without our express written authorization.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical mistake occurs, purelysphere may correct the error and amend or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show minor variations in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on purelysphere's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelysphere and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing any of it without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, purelysphere will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to purelysphere's support team for informal resolution.

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9. Changes to These Terms

purelysphere may update or modify these Terms at any time. We will communicate material updates by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelysphere
• Customer Support Email: [email protected]
• Customer Support Phone: 19563738617
• Physical Business Address: 4164 Beech Ave, MERCEDES, TX 78570, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST